SpinBet Online Casino Responsible Gaming

Tools to Help You Stay in Control

We provide a range of practical tools that let you manage your play however suits you best. You can access and adjust these settings at any time from your account dashboard, and our support team is always available if you need help applying them.

• Deposit Limits – Set daily, weekly, or monthly caps on how much you can deposit. Once your limit is reached, no further deposits will be accepted until the period resets.
• Loss Limits – Cap the amount you're willing to lose over a given timeframe, helping you keep your spending predictable.
• Wager Limits – Restrict the total amount you can stake across a chosen period.
• Session Reminders – Receive automatic pop-up reminders showing how long you've been playing, so you always stay aware of your time on site.
• Cool-Off Periods – Take a short break from your account, ranging from 24 hours to 30 days, without permanently closing it.
• Self-Exclusion – Close your account for a longer period, from six months up to a permanent exclusion, if you feel you need time away from gambling entirely.

Our Spin Bet account settings make these tools simple to activate, and once a limit is set, it cannot be increased immediately — any request to raise a limit only takes effect after a cooling-off period, giving you time to reconsider. If you haven't yet created an account, the quick SpinBet login process makes it easy to get started and set your preferred limits from day one.

Reality Checks

You can also enable reality check notifications, which appear at intervals you choose during your session. These reminders display your current playing time and recent activity, helping you make informed decisions about whether to continue or take a break.

Age Verification & Player Protection

We at SpinBet only accept registrations from players who are 18 years of age or older, and our verification process is designed to confirm this before any real-money play takes place. Every new account undergoes identity checks, and we take extra care to prevent underage individuals from accessing our games. If you know of a minor who has accessed our services, please contact us immediately at responsible@spinbet.com so we can investigate and take appropriate action.

Our Spin Bet team also monitors accounts for signs of underage or fraudulent use as part of our wider commitment to a safe and fair gaming environment.

Recognising the Signs of Problem Gambling

Gambling can affect people differently, and recognising early warning signs is an important step toward staying in control. We encourage you to reflect honestly on your own habits and reach out for support if any of the following feel familiar:

• Spending more time or money on gambling than you originally intended
• Chasing losses by increasing bets or depositing more than planned
• Feeling anxious, irritable, or preoccupied when you're not playing
• Neglecting work, relationships, or responsibilities because of gambling
• Borrowing money or using funds meant for essentials to gamble
• Hiding your gambling activity from friends or family

If any of these resonate with you, we strongly encourage you to use our self-assessment tools or speak with a support organisation. Recognising the signs early is one of the most effective ways to regain control.

Support Resources for New Zealand Players

As a platform serving players across New Zealand, we work alongside recognised national support services to ensure help is always available. Our SpinBet team proudly signposts players to the Problem Gambling Foundation of New Zealand, which offers free, confidential counselling and advice.

These services are free, confidential, and available whether or not you're currently a SpinBet Online Casino player. We genuinely encourage you to reach out if gambling ever starts to feel like more of a burden than entertainment.

Self-Exclusion Process

If you decide that a longer break is right for you, our Spin Bet self-exclusion process is straightforward and confidential. Here's how it works:

1. Contact our responsible gaming team at responsible@spinbet.com or use the self-exclusion option in your account settings.
2. Choose the exclusion period that suits you, from six months to a permanent closure.
3. We confirm your request and immediately restrict access to your account for real-money play.
4. You will no longer receive marketing emails, bonus offers, or promotional communications during your exclusion period.
5. Once the exclusion period ends, you may contact us to discuss reactivating your account, subject to a cooling-off review.

During self-exclusion, our SpinBet system ensures you cannot simply open a new account to bypass the restriction — attempts to do so are treated as a serious breach of our terms. Note that self-excluded accounts also become ineligible for any SpinBet bonus offers during the exclusion period.

A Note on Family and Friends

We understand that gambling doesn't only affect the player — it can impact partners, family members, and friends too. If you're concerned about someone else's gambling behaviour, the Gambling Helpline and Problem Gambling Foundation of New Zealand also offer support and guidance for family members. We at Spin Bet encourage open conversations and are happy to provide information on how third parties can request account restrictions where appropriate documentation is provided.