SpinBet Casino Data Protection

At SpinBet Casino, we are committed to protecting your privacy and safeguarding every piece of personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your data when you visit spinbet.com, complete your Spin Bet login, or play through our mobile browser. By using our services, including any spin bet casino NZ account, you agree to the practices described below.

Who We Are

Spin Bet is operated by Oceanus Mysteria S.R.L., a company incorporated and registered in Costa Rica under company number 3-102-933364, with its registered office in Cartago Province, Costa Rica. We at SpinBet Casino process Paysafe payments directly through our own systems, and our affiliate programme runs under the separate Spinit Partners brand. We hold a licence issued by the Tobique Gaming Commission under the Gambling Act, licence No. 0000079, and our Terms and Conditions are governed by the laws of Tobique, while card transactions are governed by the laws of Cyprus.

Information We Collect

When you create an account with us, register for SpinBet NZ services, or use our spin bet app on any device, we collect a range of personal and technical information necessary to provide our services safely and in compliance with our licence.

Personal and Account Data

• We collect your full name, date of birth, residential address, e-mail address and phone number when you complete your SpinBet login.
• We store government-issued ID and proof of address submitted during our KYC verification process, completed within 24 hours of your request.
• We record your currency preference, including NZD for our Spin Bet NZ accounts, and any other currency in which you choose to play.

Payment Data

• We process information relating to your deposits and withdrawals, including bank transfer details from ASB, ANZ, BNZ, Westpac and Kiwibank, card data for Visa and Mastercard, e-wallet details for Skrill, Neteller and PayPal, and cryptocurrency wallet addresses for Bitcoin, Ethereum and Litecoin.
• Paysafe payments are processed directly by Oceanus Mysteria S.R.L., and we handle your card and banking data under the security standards required for that processing.
• We monitor transactions above €50,000 per day and $10,000 per day for anti-fraud, source-of-funds and source-of-wealth checks, and we track our published spinbet withdrawal time for every payout method.

Technical and Usage Data

• We collect your IP address, device identifiers, browser type and geolocation data every time you access casino Spin Bet through our website or our SpinBet app.
• We log your gameplay activity, betting history and session duration to detect irregular patterns, prevent VPN use and enforce our eligibility rules.
• We use two-factor authentication data, where enabled, to protect your spinbet casino login and your account balance.

How We Use Your Information

We use the data we collect to operate Spin Bet Casino responsibly, process your transactions, and personalise your gaming experience. Our use of your information includes the following purposes.

• We verify your identity and eligibility to play, including checks against our list of restricted countries and sanctioned individuals.
• We use your data to process deposits and withdrawals, calculate wagering requirements, and manage your SpinBet bonus balance.
• We send promotional communications, including SpinBet promo code offers and free spins notifications, where you have consented to receive marketing.
• We analyse your activity to detect fraud, collusion between multiple accounts, and unauthorised use of a VPN to mask your location.
• We use your contact details to respond to support requests submitted via live chat, e-mail or phone, and to handle complaints submitted to complaints@spinbet.com.

Legal Basis and Data Retention

We process your personal data on the basis of our contractual relationship with you, our legal obligations under the licence granted by the Tobique Gaming Commission, and our legitimate interest in preventing fraud and protecting our platform. We retain your account and transaction data for as long as your account remains active and for the period required by applicable anti-money-laundering regulations thereafter. Dormant accounts with no login for 12 consecutive months are subject to a monthly maintenance charge as set out in our Terms, but this does not reduce our retention obligations regarding your data.

Sharing Your Information

We do not sell your personal data. We may share your information with the following categories of recipients where necessary to operate SpinBet Casino and comply with our regulatory obligations.

• Payment providers and banking partners, including those processing Paysafe, card, e-wallet and cryptocurrency transactions.
• Identity verification providers who assist us with KYC checks, including video verification where documents are not in the Latin or Cyrillic alphabet.
• Our affiliate partners operating under the Spinit Partners programme, where you have registered through a referral link.
• Regulatory authorities, law enforcement agencies and the alternative dispute resolution body EGIS-FZCO, where required to resolve a complaint or investigate suspected fraud.
• Professional advisers and auditors who support our compliance and licensing obligations.

International Data Transfers

Because we operate a Spin Bet online casino serving international players, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica, Cyprus and Tobique. Where we transfer your data internationally, we take appropriate steps to ensure it receives a level of protection consistent with this policy.

Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in to your spinbet casino login, remember your preferences, and analyse how you use casino SpinBet across desktop and mobile. For full details of the cookies we use and how to manage them, please refer to our separate Cookie Policy.

Your Privacy Rights

Depending on where you live, you may have the following rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@spinbet.com. If you wish to set deposit limits, self-exclude, or close your account for responsible gambling reasons, please write to responsible@spinbet.com.

Data Security

We maintain technical and organisational measures designed to protect your personal and financial data from unauthorised access, loss or misuse. We encourage you to enable two-factor authentication on your account and to use a strong, unique password for your spin bet login. We never ask for your full password by e-mail or phone, and we will never request it to complete a spin bet promo code redemption.

Responsible Gambling and Data Sharing

Where you access our services from New Zealand, we may share limited information with support organisations such as the Problem Gambling Foundation of New Zealand or refer you to the Gambling Helpline on 0800 654 655, where you have requested such assistance or where we are required to do so by law.

Eligibility and Restricted Territories

We collect and verify location and residency data to ensure that our services are not offered to players in restricted jurisdictions or to individuals subject to political or economic sanctions. Access to our spinbet online casino, including our spin bet casino nz offering, is not available to residents of a published list of restricted countries, and we retain records of these checks as part of our compliance obligations.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and any account found to belong to a person under 18 will be closed and any funds handled in accordance with our Terms and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will publish any updated version on this page, and we encourage you to review it periodically. Continued use of Spin Bet Casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details below.

• General enquiries: support@spinbet.com
• Complaints: complaints@spinbet.com
• Responsible gambling, self-exclusion and limits: responsible@spinbet.com
• Affiliate enquiries: partners@spinbet.com
• Independent dispute resolution: EGIS-FZCO, free of charge, at https://egis.io/ or disputes@egis-adr.com

We are Oceanus Mysteria S.R.L., registered in Costa Rica, and we operate SpinBet Casino under licence No. 0000079 issued by the Tobique Gaming Commission. Whether you reach us through your spinbet casino login, our website, or your registered device, we remain committed to protecting your privacy at every step.